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Shipping policy
Shipping Refusals/Missed Freight:
If you miss your freight delivery appointment there is $100 redelivery Fee
If your freight/small package delivery is returned to us because you did not schedule your delivery appointment, on vacation, or any other reason you will be responsible for the actual freight shipping charges and return freight charges.
Inside delivery/white glove pricing at checkout
The price paid at checkout is an average estimate of what the service normally costs. If you live in a rural area, have an extreme flight of stairs, delicate flooring, tight hallways, extremely long driveway, need for us to move equipment over grass, rocks, etc. are all reasons to charge extra where extra care may be needed to take. There is no one-size-fits-all when it comes to pricing white glove delivery. Therefore we may ask you for pictures or video of the delivery situation to price this accordingly. We reserve the right to cancel and refund this inside delivery/white glove delivery service and charge for any reason.
If extra charges or cancellation are necessary, you will be notified and approval will be required from you, the customer to proceed.
Returns Policy
Used Products have a 90 day warranty for commercial customers and 1 year for Residential customers we do not accept returns of used, refurbished or restored goods that are working on arrival.
You may return most new, unopened items within 90 days of delivery for a full refund. Just Ship the item Back to Universal Pinballs, our address is located on our contact us page
You should expect to receive your refund within 1 week of us receiving your return however your bank or credit card provider will not return the funds to you for 3-10 days.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Or feel free to call us or email us our phone number and email address is located on our contact us page.
If you decide to return an item you will need to package the item so it does not get damaged in return shipping. All damaged returns will be refused delivery. You (customer) will be responsible for packaging, shipping of the items’s returned unless otherwise arranged with Universal Pinballs.
Shipping Policy
Most in stock items ship within 3-5 business days. Some items must be Special Ordered or Built to order and will ship within one to three weeks based on availability. Orders are shipped on first come first serve basis
Universal Pinballs ships all oversized items via motor freight (18-wheeler). The shipping rate provided for motor freight deliveries includes residential delivery and lift gate service. The motor freight company will contact you when your item reaches the local hub to arrange a delivery date and time. The motor freight company will only delivery your item to the curb if you ordered free curb-side shipping. If you would like to arrange for inside delivery please indicate this in the Special Instructions section of the check out process. Please note that inside delivery, stairs, and assembly are extra cost and are not refundable if the item is returned
If you fail to be available during the arranged delivery, additional charges will occur. The motor freight company will store the item until delivery can be rescheduled. Please note these charges are normally very high and will be the responsibility of you the customer.
All other items are shipped via UPS Ground. UPS will deliver packages requiring a signature.
Refusal to take delivery of products will result is in a refund of 80% of the purchase price for normal items and 0% for custom made items, minus applicable shipping to you cost even if we offered free shipping you will also be responsible for any storage costs incurred by the freight company for not receiving the item on time.
Damaged Items:
If there is visible damage upon inspection of the item,
DO NOT ACCEPT THE DELIVERY
Refuse the delivery, make note of the damage on the bill of lading and contact us. If damage is not noted, the motor freight company may reject the claim. Please note that if you accept the delivery when there is visible damage, neither the motor freight company nor our company will be responsible for any damage claims.
If there is concealed damage, it is very important that you document it with pictures and notes. A claim still needs to be filed with the motor freight company, but we will assist you with the claim and work to insure that you are a satisfied customer. You must file this claim within 48 hours of delivery. If the claim is not filed in a timely manner, the motor freight company will not accept the claim. We will either have the item returned to us for a full refund minus the shipping charges or we will repair the item.